Frequently Asked Questions
Everything you need to know about our flavorful products and services.
How should I store my Sauer Brands spices and sauces?
To maintain maximum freshness and potency, we recommend storing all dry spices and bottled sauces in a cool, dry place away from direct sunlight and heat sources.
Are your products gluten-free or allergen-friendly?
Many of our products are naturally gluten-free. We maintain strict manufacturing protocols to prevent cross-contamination; please check the specific ingredient label on each product for detailed allergen information.
What is your shipping policy for perishable items?
We ship all orders within 2-3 business days. For items requiring refrigeration, we utilize insulated packaging and expedited shipping to ensure your products arrive in perfect condition.
Do you offer bulk or wholesale purchasing options?
Yes, we provide bulk sizing for culinary professionals and wholesale accounts. Please contact our sales team through the 'Wholesale' link in our footer for more information.
What is your return policy if I am unsatisfied with my order?
We stand behind the quality of our brands. If you receive a damaged product or are unhappy with your purchase, please contact our customer support within 30 days for a full refund or replacement.
How can I track my delivery status?
Once your order has been processed and shipped, you will receive an automated email containing a tracking number and a link to monitor your package's progress.